1. Distribution Insider
Distribution Insider is an industry guide to electronics supply and demand. As a special microsite, it's brought by EETimes, Electronics Supply & Manufacturing, and AVNET.
Subscribe or feedback to Distribution Insider, please contact via distribution_insider@cmp.com
2. Avnet Written Books
The W. P. Carey School of Business at Arizona State University (ASU) and its Center for Services Leadership host an annual Compete Through Service Symposium, the only forum dedicated to the marketing and management of services. This outstanding symposium, in its 17th year, is among the finest educational opportunities available in the world today, and features presentations by top thought leaders, executives, educators and consultants in the fields of services leadership, operational strategy, human resources and organizational development. ASU's Center for Services Leadership packages the best, most dynamic and stimulating speakers, who share leading-edge ideas and practical applications for business leaders who seek a competitive edge through the delivery of outstanding services and outstanding customer care.
Through an alliance with ASU, Avnet has, since 2002, attended the Symposium, identified the salient themes and then written and edited a thematic summary of the speaker messages. The resulting strategic handbook is useful for Symposium attendees to use as a reference and a teaching guide for individuals within their respective organizations. It's also just as useful for people who are serious about service excellence who did not attend the symposium.
3. 2006 Strategic Handbook
The 2006 Strategic Handbook is available to the public free of charge. Please acce
ss http://www.avnet.com/ctf_shared/sta/df3df3usa/compete_through_service-chap1-4.pdf to read Chapters One through Four. More details, please feel free to access to http://www.avnet.com/sta/home/0,1932,RID%253D0%2526CID%253D0%2526CAT%253D0%2526CCD%253DUSA%2526SID%253D9357%2526DID%253DDF3%2526LID%253D15390%2526BID%253DDF3%2526CTP%253DSTA,00.html.
